Support
For help with the game, visit the Growtopia forums or email [email protected]
If you lost your password or your GrowID, visit The Account Recovery Page .
Our Privacy Policy is available here .
Frequent Issues
I lost my password!
Someone has logged into my account and took my stuff!
I bought some gems and never received them!
Somebody scammed me or smashed up my world!
I've been banned!
How can I write colored text?
How do I make a door go to where I want?
How do I Lock exactly what I want?
How can I get my own ideas included in the game?
Well, the easy way (which is not very effective) is to post your ideas on the Suggestions Forum . When we want help thinking of something new, we look in that forum. But if you want to ensure your idea goes in the game guaranteed, we offer Item Sponsoring ! You won't find this in many other games! To sponsor an item:
  • You get to suggest an item and be its sponsor. (Could be clothes or an object like a chair or a brick).
  • If the name is deemed inappropriate or conflicts with something we already have planned we'll let you know. We have complete veto power over anything you suggest.
  • It won't have special powers (invisibility) or new functionality that doesn't exist in other items, we get to decide that part.
  • It costs 3,000 World Locks (yes, really!) which you must have all set aside in a single world that you have world locked.
  • It may take up to 6 weeks for the item to be available in the game, once we agree to create it.
  • It will probably have a recipe, and it will be available to all players in some way (though we decide how they get it!).
  • You won't get a free item. You'll have to earn yours like everyone else!
  • This is for one item, so something like "Doctor outfit and tools" wouldn't work as it would be like 6 items.
  • It will be announced in the in-game news "New item: El Poncho (Sponsored by <Your User Name >)" and we'll make sure it stays up there for at least a few days. (We can thank up to three names, but the deal is done with only one person).
  • If an idea is too hard or conflicts with something else we have planned, or for any other reason, we reserve the right to cancel and refund the World Locks.
  • Since everybody sponsors wings all the time, we are no longer accepting sponsorships for any wings or capes.
  • This offer is a temporary experiment and we might stop doing it, or change it at anytime. Of course we'd send back any World Locks if we can't make your item.
Does that sound interesting to you? If so, visit the Sponsorship Application and tell us what you want to make!

If you're wondering why so incredibly expensive, the plan here is to take some of the massive over-inflation of World Locks in Growtopia and remove them. We don't expect you to buy World Locks with money for this purpose! That would be insane. Please don't spend money on this. But if you've been trading for the past year like crazy, and have a ton of locks, here's your chance to turn them into something special!
Moderators are awesome, most extra especially @Hamumu. Can I be a moderator?
What about my super good other question?
The Game - Support - Forums - About Us - Press